1. General Provisions
These regulations define the rules for using the Zoomie online store (hereinafter: the Store) and the conditions for concluding and performing sales contracts. The Store is run by Zoomie, registered in Poland. By using the Store, the Customer accepts all provisions of these regulations.
2. Definitions
Customer – a natural person, legal person, or organizational unit without legal personality making purchases in the Store.
Goods – products available in the Store, in particular dog bowls and pet accessories.
Order – a declaration of will made by the Customer to purchase Goods under the conditions specified in these regulations.
Sales Agreement – an agreement concluded between the Store and the Customer regarding the sale of Goods.
3. Rules for Using the Store
The Customer is obliged to use the Store in accordance with applicable law and these regulations. It is forbidden to publish offensive, vulgar, or third-party rights-infringing content. The Store reserves the right to remove such content and block access to Customers violating these rules.
4. Purchase Process
An Order is placed by adding Goods to the cart and completing the order form. The Customer is obliged to provide correct personal data and delivery address. An Order is considered placed at the moment of clicking the confirmation button. The Store confirms the acceptance of the Order by sending an e-mail to the address provided by the Customer.
5. Product Personalization
The Store offers the possibility of personalizing selected products, in particular adding the dog's name to bowls and accessories. Personalization is optional. The personalization text must comply with applicable law and must not contain offensive content. The Store reserves the right to refuse to fulfill an Order containing unacceptable personalization.
6. Prices and Payments
All prices given in the Store are expressed in Polish zlotys (PLN) and include VAT. The Store reserves the right to change prices, however, price changes do not apply to Orders already placed. Payment for the Goods is made via the payment methods chosen by the Customer available in the Store. The Order is processed after payment confirmation.
7. Delivery
Delivery of the Goods takes place to the address indicated by the Customer in the order form. Delivery time is 2 to 7 business days, depending on the chosen delivery method. Delivery costs are provided before confirming the Order. The Store is not responsible for delays caused by force majeure or the actions of the carrier.
8. Right of Withdrawal from the Agreement
A Customer who is a consumer has the right to withdraw from the Sales Agreement within 14 days from the date of receipt of the Goods, without giving a reason. The Goods must be in a condition allowing their return, in their original packaging. The Customer bears the costs of return. The refund is made within 14 days of receiving the returned Goods.
9. Complaints and Warranty
The Store guarantees that the Goods are free from physical defects and consistent with the description. In the event of a defect, the Customer should submit a complaint within 14 days of receiving the Goods. The complaint should include a description of the defect and photos documenting the problem. The Store will consider the complaint within 14 days and propose an exchange of Goods or a refund.
10. Personal Data Protection
The Customer's personal data is processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR). Data is collected solely for the purpose of fulfilling the Order and communicating with the Customer. The Customer has the right to access, rectify, and delete their data. Detailed information can be found in the Privacy Policy.
11. Liability
The Store is not liable for damages resulting from improper use of the Goods. The Customer uses the Goods at their own risk. The maximum liability of the Store is limited to the value of the Order.
12. Changes to the Regulations
The Store reserves the right to change these regulations. Changes come into effect on the date of publication on the Store's website. Continued use of the Store means acceptance of the changes.
13. Contact
For questions or concerns, please contact us: e-mail: kontakt@zoomie.pl, phone: +48 XXX XXX XXX. Availability hours: Monday–Friday, 9:00 AM–5:00 PM.
14. Final Provisions
These regulations are subject to Polish law. Any disputes will be settled by courts competent for the seat of the Store. If any part of the regulations is found to be invalid, the remaining provisions remain in force.
